Resources

In blood collection, “cheapest” and “best value” are rarely the same thing. A device’s sticker price ignores costs that matter more to patients and operations—injury risk, redraws, and lost minutes at the bedside. When you model the Total Cost of Safety (TCS) you can justify safety-engineered devices with a business case that stands up to Value Analysis, Supply Chain, and Finance.

Supply disruptions and system outages expose vulnerabilities in blood collection processes- ranging from fragmented device choices and inconsistent techniques to mismatched cart setups across units and improvised substitutions during backorders. The result is foreseeable—more redraws, more sharps waste, and more stress on staff and patients. A resilient, sustainable program flips the script by standardizing devices, codifying inventory logic, and rehearsing downtime, so care continues smoothly—even when operations don’t. This playbook defines a framework for establishing an emergency-ready, low-waste blood collection program leveraging on RELI® devices, validated inventory management protocols, and simple drills that can be standardized across units.

In today’s healthcare environment, patient experience is as important as clinical accuracy. For many patients, a blood draw can be one of the most anxiety-provoking moments of a visit. Their comfort and trust not only shape how they perceive the procedure but also influence their willingness to return for future care.For providers, this means that phlebotomy isn’t just a technical skill — it’s a patient-facing experience. Listening to the voice of the patient helps us understand their concerns and guide every step: technique, communication, and even the choice of blood-collection devices.